Key Personnel

Sarah Blohm - Neighbourhoods Manager
Responsible for promoting Tenant Participation within the organisation, ensuring all departments have it ingrained as part of their work, and looking at equality and diversity within this. Sarah also works with external organisations such as EBC, Eastleigh Community Services, and the Youth Service to develop and support schemes in the community such as Teenage Sexual Health Drop In Centre, young person's dance nights, sports projects, disability groups and BME groups. Further afield Sarah is also involved with county wide groups Sarah also works with external organisations such as EBC, Eastleigh Community Services, and the Youth Service to develop and support schemes in the community such as Teenage Sexual Health Drop In Centre, young person's dance nights, sports projects, disability groups and BME groups. Further afield Sarah is also involved with county wide groups looking at strategic issues for our area, working with residents and residents' groups in the area to support them in community activities.
Email: sarah.blohm@atlantichousing.co.uk
Tel: 023 8068 4337
Anthony Lee - Tenant Participation Worker
Anthony's role aims to enable more tenants to have a say and get involved in the decision making process of the organisation. Some of the many activities that Anthony gets involved in at AHL include: encouraging tenant participation within all areas of AHL operations - editing Talking Tenants, the tenants’ newspaper - assisting in AHL’s consultation with tenants - helping local communities to set up and develop groups to tackle issues important to them and arrange different community events - widening tenant participation to involve people from all walks of life - working closely with the Tenants’ Forum and related residents’ associations.
Email: anthony.lee@atlantichousing.co.uk
Tel: 023 8068 4319
Stephen Bennet - Estates Manager
Stephen is responsible for the Local Estate Management Team and for the service delivery of estate and tenancy management.
Email: Stephen.Bennett@atlantichousing.co.uk
Tel: 023 8068 4352
Adrian Love - Income Recovery Team Leader
The Income Recovery Section in Housing Services is a specialist team of 5 who manage and monitor the collection of rental income on behalf of the Group. (This excludes Hostels, Supported and Refugees who are looked after by Supported Housing.)

Our work covers general needs housing, sheltered, leaseholder, private, rental, shared ownership, keyworker, garages, former tenancy debt, insurance, recharges & Direct Debits.

Our purpose is to ensure the Income Stream is maintained within targets, and debt is kept to an absolute minimum. Monitoring, chasing and enforcement is carried out within the team.

An ethos of being firm, fair and approachable, with an emphasis on early contact enables us to ensure advice on how to avoid arrears developing and appropriate help is offered before it develops in to a serious problem.

Referrals can be made to the Welfare Benefit Advisor, Eastleigh Accommodation Support Team, and advice given to contact Citizens Advice Bureau, Local Authority Housing Advice Sections, solicitor's etc.

The Aim is always to give a quality service to its customers and negotiate a sustainable repayment plan avoiding if possible formal enforcement action through the courts.

Links:
Budget Sheet A
Debt Advice Sheet
Direct Debit Form
Housing Benefit Leaflet
Rents & Payments Leaflet
Welfare & Support Leaflet
Email: adrian.love@atlantichousing.co.uk
Tel: 023 8068 4497
Louise Thorpe - Homefinder Team Leader
The Homefinder Team is part of the General Needs Housing Service. It is a specialised team of 3 who have a responsibility for delivering Eastleigh Homechoice on behalf of Atlantic Housing Ltd, in conjunction with Eastleigh Borough Council and other partner Registered Social Landlords in the Borough.

The work of the Team covers:

Assisting customers who wish to move to alternative accommodation.
Working in partnership with local authorities in areas in which we have stock (currently Eastleigh, Southampton, Fareham, Winchester, Portsmouth and Test Valley).
Managing properties from the time they become empty, through to re-letting.
Maintaining the mutual exchange register.
Working with the Local Estate Management Team and Development Section to assist with the decanting of existing tenants.


Links:

Allocations & Lettings Leaflet
Homechoice Application Form
Homechoice Guidance Notes
I want to move Leaflet
Homes Website
Homeswap Website
Complaints
Email: louise.thorpe@atlantichousing.co.uk
Tel: 023 8068 4311
Jane Hope - Customer Service Center Team Leader
The Customer Service Team is responsible for answering all telephone calls in to Atlantic Housing Limited. We work as the front line enquiry centre for all of the general needs housing calls. We respond to a broad range of enquiries, which relate to tenancy management, breach of or queries relating to tenancy conditions, neighbour disputes problems within the home and requests to support clients experiencing difficulties. As the first line of enquiry the team must provide accurate and timely advice and information. You can contact the Customer Services Team on 023 80684300.
Email: jane.hope@atlantichousing.co.uk
Tel: 023 8068 4301
Tony Jones - Private Initiatives Team Leader
Leads the Private Initiatives Team. Tony manages property that is let on a private market rental basis, rather than as a social housing and is also responsible for the Association's Shared Ownership and leasehold portfolio. The team also incorporates the administration of Right to Buy & right to Acquire applications which are dealt with by Yvonne Keyworth (023 8068 4313).
Email: tony.jones@atlantichousing.co.uk
Tel: 023 8068 4359